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Better Customer Voice Analysis and Action
Curriculum
12 Sections
12 Lessons
10 Weeks
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Generative AI to the Rescue
1
1.1
Generative AI to the Rescue
10 mins
Boosting Customer Satisfaction
1
2.1
Boosting Customer Satisfaction
10 mins
Improving Customer Experience with Automated Message Routing
1
3.1
Improving Customer Experience with Automated Message Routing
10 mins
Real-World Examples
1
4.1
Real-World Examples
10 mins
Agent Support
1
5.1
Agent Support
10 mins
From Translation to Interpretation
1
6.1
From Translation to Interpretation
10 mins
How Do You Feel?
1
7.1
How Do You Feel?
10 mins
Sentiment to the Rescue
1
8.1
Sentiment to the Rescue
10 mins
Recommendation Conversation
1
9.1
Recommendation Conversation
10 mins
Automated Data Collection and Support
1
10.1
Automated Data Collection and Support
10 mins
Warp Speed Change Management
1
11.1
Warp Speed Change Management
10 mins
Listen Up, Listen Well, Listen Soon
1
12.1
Listen Up, Listen Well, Listen Soon
10 mins
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