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The New Science of Customer Relationships
The Customer of Tomorrow
Curriculum
11 Sections
11 Lessons
10 Weeks
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Yesterday’s Science Fiction
1
1.1
Yesterday’s Science Fiction
10 mins
Wake-Up Call
1
2.1
Wake-Up Call
10 mins
IRL: Agents
1
3.1
IRL: Agents
10 mins
Data for Its Own Sake
1
4.1
Data for Its Own Sake
10 mins
IRL: Transparency and Trust
1
5.1
IRL: Transparency and Trust
10 mins
Profits vs. Brand vs. Trust
1
6.1
Profits vs. Brand vs. Trust
10 mins
The AI in the Mirror
1
7.1
The AI in the Mirror
10 mins
The Golden Mean
1
8.1
The Golden Mean
10 mins
Human–Machine Collaboration
1
9.1
Human–Machine Collaboration
10 mins
The Board Approves
1
10.1
The Board Approves
10 mins
IRL: The Future of Customer AI
1
11.1
IRL: The Future of Customer AI
10 mins
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