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A Practitioner’s Guide to World Class Automation
Curriculum
3 Sections
17 Lessons
10 Weeks
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CHAPTER 8: Mastering Your Automation Journey
4
1.1
The Five Towers of Automation
10 mins
1.2
Innovative Automations
10 mins
1.3
Inspiration for Automation
10 mins
1.4
Note
10 mins
CHAPTER 9: The Back Office
8
2.1
Unlocking Business Value for Back Office Functions
10 mins
2.2
Automation Use Case: IT Service Management
10 mins
2.3
Automation Use Case: Streamlining Incident Management
10 mins
2.4
Automation Use Case: Fine Payment Reporting
10 mins
2.5
Automation Use Case: Automated Cash Reconciliation
10 mins
2.6
The Power of Back‐office Automation
10 mins
2.7
Back Office Is the Foundation of Every Company
10 mins
2.8
Notes
10 mins
CHAPTER 10: The Front Office
5
3.1
Company Impact Begins in the Front Office
10 mins
3.2
The Rise of RevOps
10 mins
3.3
Automation Use Case: Lead Management
10 mins
3.4
Automation Use Case: Food Delivery and Loyalty Rewards
10 mins
3.5
Automation Use Case: Deal Desk
10 mins
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