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Part 4: Keeping Your Restaurant Running Smoothly
Curriculum
4 Sections
16 Lessons
10 Weeks
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Chapter 16: Managing Your Employees
4
1.1
Selling Employees on Your (or Their) Restaurant
10 mins
1.2
Making Staff Schedules
10 mins
1.3
Setting Up Policies to Live (or Die) By
10 mins
1.4
Offering Benefits
10 mins
Chapter 17: Running a Safe and Clean Restaurant
5
2.1
Making Sure Your Food Is Safe
10 mins
2.2
Keeping the Restaurant Clean
10 mins
2.3
Taking Precautions to Protect Your Customers and Staff
10 mins
2.4
Providing a Pest-Free Place
10 mins
2.5
Handling the Health Inspection
10 mins
Chapter 18: Building a Clientele
4
3.1
Understanding Who Your Customer Is
10 mins
3.2
Meeting and Exceeding Expectations
10 mins
3.3
Turning Unsatisfied Guests into Repeat Customers
10 mins
3.4
Making Social Media Work for You
10 mins
Chapter 19: Maintaining What You’ve Created
3
4.1
Evaluating Financial Performance
10 mins
4.2
Evaluating Operations
10 mins
4.3
Evaluating and Using Feedback
10 mins
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