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The Part of Tens
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3 Sections
30 Lessons
10 Weeks
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Chapter 22: Ten Pivotal Operations Management Developments
10
1.1
Logistics
10 mins
1.2
Division of Labor
10 mins
1.3
Interchangeable Parts
10 mins
1.4
Scientific Management and Mass Production
10 mins
1.5
Statistical Quality Control
10 mins
1.6
Lean Manufacturing
10 mins
1.7
Scientific Project Planning
10 mins
1.8
Supply Chain Management
10 mins
1.9
Computerized Supply Chain Coordination
10 mins
1.10
Electronic Commerce
10 mins
Chapter 23: Ten Mistakes That New Operations Managers Make
10
2.1
Beginning an Improvement Journey without Knowing your Process
10 mins
2.2
Creating Overly Complex Processes
10 mins
2.3
Missing the Real Bottleneck
10 mins
2.4
Managing Based on Utilization
10 mins
2.5
Not Standardizing
10 mins
2.6
Automating Bad Processes
10 mins
2.7
Misdefining Quality
10 mins
2.8
Improving Process through “Big Bangs” rather than Continuous Improvement
10 mins
2.9
Not Doing Enough Project Planning Upfront
10 mins
2.10
Not Focusing on the Customer
10 mins
Chapter 24: Ten Traits of World-Class Operations
10
3.1
Knowing Thyself
10 mins
3.2
Possessing Profound Knowledge of the Customer
10 mins
3.3
Focusing Intensely on Quality
10 mins
3.4
Adapting to Change
10 mins
3.5
Getting Better All the Time
10 mins
3.6
Appreciating Employees
10 mins
3.7
Paying Constant Attention to Product Offerings
10 mins
3.8
Using Relevant Process Metrics
10 mins
3.9
Balancing Respect and Expectations for the Supply Chain
10 mins
3.10
Avoiding Unnecessary Complexity
10 mins
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