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Part 4: Managing Your Network
Curriculum
5 Sections
30 Lessons
10 Weeks
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Chapter 14: Welcome to Network Management
8
1.1
What a Network Administrator Does
10 mins
1.2
Choosing the Part-Time Administrator
10 mins
1.3
The Three “Ups” of Network Management
10 mins
1.4
Managing Network Users
10 mins
1.5
Acquiring Software Tools for Network Administrators
10 mins
1.6
Building a Library
10 mins
1.7
Pursuing Certification
10 mins
1.8
Helpful Bluffs and Excuses
10 mins
Chapter 15: Supporting Your Users
9
2.1
Establishing the Help Desk’s Charter
10 mins
2.2
Tracking Support Tickets
10 mins
2.3
Deciding How to Communicate with Users
10 mins
2.4
Using Remote Assistance
10 mins
2.5
Creating a Knowledge Base
10 mins
2.6
Creating a Self-Service Help Portal
10 mins
2.7
Using Satisfaction Surveys
10 mins
2.8
Tracking Help Desk Performance
10 mins
2.9
Using Help Desk Management Software
10 mins
Chapter 16: Using Group Policy
5
3.1
Understanding Group Policy
10 mins
3.2
Enabling Group Policy Management on Windows Server 2019
10 mins
3.3
Creating Group Policy Objects
10 mins
3.4
Filtering Group Policy Objects
10 mins
3.5
Forcing Group Policy Updates
10 mins
Chapter 17: Managing Software Deployment
4
4.1
Understanding Software Licenses
10 mins
4.2
Using a License Server
10 mins
4.3
Deploying Network Software
10 mins
4.4
Keeping Software Up to Date
10 mins
Chapter 18: Managing Mobile Devices
4
5.1
The Many Types of Mobile Devices
10 mins
5.2
Considering Security for Mobile Devices
10 mins
5.3
Managing iOS Devices
10 mins
5.4
Managing Android Devices
10 mins
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