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Navigating Difficult Workplace Conversations
Curriculum
3 Sections
13 Lessons
10 Weeks
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Chapter 15: Giving Feedback and Discussing Performance
4
1.1
Following Six Rules for Effective Feedback Conversations
10 mins
1.2
Balancing Formal and Informal Feedback
10 mins
1.3
Improving Performance Through Workplace Equity
10 mins
1.4
Managing Yourself During Performance Reviews and Conversations
10 mins
Chapter 16: Navigating Interpersonal Conflicts
4
2.1
Exploring the Pros and Cons and Potential Outcomes of Conflicts
10 mins
2.2
Navigating Conflict More Effectively: Four Tactics
10 mins
2.3
Dealing with Different Conflict Management and Communication Styles
10 mins
2.4
Not Letting Complaints Turn Into Conflict
10 mins
Chapter 17: Communicating When Everything Is Falling Apart
5
3.1
Hoping It Won’t Happen or It’ll Blow Over: Not a Plan
10 mins
3.2
Formulating a Crisis Communication Strategy
10 mins
3.3
Responding in a Crisis: Initial and Ongoing Communication
10 mins
3.4
Taking Responsibility Within Your Power
10 mins
3.5
Embracing the Framework of Frameworks: RER
10 mins
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