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Business Communication Fundamentals
Curriculum
4 Sections
21 Lessons
10 Weeks
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Chapter 1: Talking about Communication in the Workplace
7
1.1
Understanding the Importance ofEffective Business Communication
10 mins
1.2
Distinguishing Business Communication from Personal Communication
10 mins
1.3
Conducting a Self-Assessment
10 mins
1.4
Sharpening Fundamental Communication Skills
10 mins
1.5
Avoiding Common Mistakes
10 mins
1.6
Communicating Effectively in Specific Contexts
10 mins
1.7
Putting Theory into Practice and Making It Yours
10 mins
Chapter 2: Brushing Up on Business Communication Fundamentals
6
2.1
Checking Out Definitions of Communication
10 mins
2.2
Exploring Communication Models
10 mins
2.3
Recognizing the Elements of Communication and Why They Matter
10 mins
2.4
Identifying and Addressing Sources of Noise
10 mins
2.5
Paying Special Attention to History and Environment
10 mins
2.6
Conducting a Communication Audit
10 mins
Chapter 3: Communicating without Words: Nonverbal Communication
4
3.1
Using Your Body to Communicate
10 mins
3.2
Keeping a Comfortable and Effective Distance
10 mins
3.3
Using Your Voice to Enhance Your Message
10 mins
3.4
Conveying Meaning and Emotion Through Silence
10 mins
Chapter 4: Special Delivery: Picking the Right Way to Communicate
4
4.1
Exploring Communication Channels
10 mins
4.2
Comparing Channels by How Rich They Are
10 mins
4.3
Considering Your Purpose: Conveyance or Convergence?
10 mins
4.4
Matching Your Channel to Your Communication Task or Purpose
10 mins
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