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Enter The Nexus
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The Problem Phases
Curriculum
4 Sections
20 Lessons
10 Weeks
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Chapter 6: Understanding the Task
6
1.1
Finding the Right Search Area
10 mins
1.2
A Well-Defined Task Is a Task Half-Solved
10 mins
1.3
Identifying Knowledge Gaps
10 mins
1.4
Systematically Closing Knowledge Gaps
10 mins
1.5
Estimating Influences on the Task
10 mins
1.6
Reformulating the Task
10 mins
Chapter 7: Putting Yourself in the Roles of Others
4
2.1
Recognizing Empathy as a Key to Success
10 mins
2.2
Proceeding with Empathy
10 mins
2.3
Collecting Information
10 mins
2.4
Evaluating Information
10 mins
Chapter 8: Observing People in Action
4
3.1
Putting Observations to Proper Use
10 mins
3.2
Thoroughly Preparing Your Observations
10 mins
3.3
Your Observations in a Systematic Fashion
10 mins
3.4
Applying Consistent Observational Methodologies
10 mins
Chapter 9: Redefining the Problem
6
4.1
Finding the Task
10 mins
4.2
Focusing On the Right People
10 mins
4.3
Recognizing the Needs of Your Target Users
10 mins
4.4
Analyzing Needs as Tasks
10 mins
4.5
Selecting the Most Important Wishes and Problems
10 mins
4.6
Determining the Right Point of View
10 mins
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