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Part 2: Lean Six Sigma Foundations
Curriculum
4 Sections
16 Lessons
10 Weeks
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Chapter 3: Identifying Your Process Customers
2
1.1
Understanding the Process Basics
10 mins
1.2
Getting a High-Level Picture
10 mins
Chapter 4: Understanding Your Customers’ Needs
6
2.1
Considering Kano
10 mins
2.2
Obtaining the Voice of the Customer
10 mins
2.3
Researching the Requirements
10 mins
2.4
Avoiding Bias
10 mins
2.5
Considering Critical To Quality Customer Requirements
10 mins
2.6
Establishing the Real CTQs
10 mins
Chapter 5: Understanding the Process
2
3.1
Finding Out How the Work Gets Done
10 mins
3.2
Painting a Picture of the Process
10 mins
Chapter 6: Managing People and Change
6
4.1
Getting into the Grey Matter
10 mins
4.2
Gaining Acceptance
10 mins
4.3
Sizing Up the Status Quo
10 mins
4.4
Coping with Change
10 mins
4.5
Creating the Vision
10 mins
4.6
Busting Assumptions
10 mins
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